Flexible Access Schemes
There are plenty of different access schemes you can realize with KnowledgeBase Manager Pro.
Capabilities of this software allow creation of a centralized knowledge domain with various access levels.
Distribution of access permissions is provided by group policies, which include access to different application functions, and access to parts of information that is stored in knowledge base.
Group policies become extremely useful if used together with existing LDAP / Active Directory server. You won’t need to create account for each user – just connect to LDAP server, map LDAP directory groups and KnowledgeBase Manager Pro groups, and retrieve users with full account information in one click.
Thanks to different general access modes you can define the main role of your knowledge base.
You can define roles and level of users’ participation by tuning their access levels independently.
- Knowledge base with free open access to the majority of articles is exactly what is needed from customer support and FAQ systems. It is easy to administrate this kind of system for small company, and permanently increase level and amount of content with the help of clients’ feedback. This kind of system allows each user to edit any document and tracks document versions so it is possible to roll back changes at any moment if necessary.
- Company of the corporate level in which each department has its own section under control greatly benefits from implementation of group policies and clearly defines access to the knowledge domain for all members.
- Company that provides paid support prefers to disable public access to the knowledge base and provides access to information to clients who have paid for certain services only.
- It is possible to use a single system for staff, clients, and partners by opening access for authorized users to certain parts of the knowledge base. In this scenario each group has read and/or write access to clearly designated space. These spaces can intersect in order to get the best output from collaboration.