Customer Support Software They Desire

Best Support Software for Customer SupportReady to reload your customer support?

  • Provide immediate, 24/7 customer support
  • Launch self-service knowledge base
  • Manage and share support knowledge
  • Decrease customer support costs
  • Turn customers’ feedback into quality
  • Hold discussions on ideas or content
  • Create online help and documentation with

Leading Customer Support System,
and Knowledge Base Software


Available in American English English French German Russian Brazilian Portuguese Portuguese Hebrew Spanish Turkish Italian Polish and supports Right to Left (RTL) Languages.

Customer Support Software that Prioritize Providing Answers VS Getting Requests

KnowledgeBase Manager Pro makes it easy to provide an “always available”, web-based and powerful self-service helpdesk to your customers, allowing them to find answers to their questions immediately instead of submitting emails, tickets or calling your customer service support. WSS Support Software drastically reduces in-bound customer support and improves customer satisfaction. Guaranteed, or your money back.

Revolutionary Support Software, Means Happy Customers, Means Recurring Sales and Referrals

Happy customers would work for you as your best marketing campaign and generate sales referring potential clients by telling them how quickly and easily they have been able locate answers and solve their issues, before they became problems, how good is your support help desk and customer support in general. Provide answers, improve them but don’t just process and accumulate requests!

“Always wanted to find out a golden mean between effort sensitive customer support demands and customer satisfaction. I didn’t realize that working on solid knowledge base can be as much appreciated by our customers as sales grows because of word of mouth advertising.”

John Mellon, MitriDAT Inc.

Innovative Online Customer Support, Knowledge Base and Staff Training, All in One Solution

The power of KnowledgeBase Manager Pro allows you to use it for several tasks within organization at the same time. Our customers use it to organize not only perfect self-service customer support but also as internal knowledge base to share company documents and procedures as well as to eliminate staff training time by providing staff members with a list of company-wide policies, procedures and guides. All of the above within one installation, because of flexible permission schemes and publication capabilities.

Unbeatable Set of Features for Web Support Software

  • Completely web-based help desk
  • Web 2.0 and AJAX experience
  • Customizable user-friendly interface
  • Multilingual interface
  • LDAP (Active Directory) integration
  • Powerful search (NLS & Stemming)
  • Search in attached documents
 Content Management
  • WYSIWYG editing
  • Drag-n-drop category management
  • Drafts and auto-saving
  • Quick content mgmt in front-end
  • Add images, flash and media
  • Unlimited attachments
  • Scheduled publishing
  • Version history with comparison
  • Manual and auto related articles
  • Simultaneous editing prevention
  • Glossary of terms
  • Inline editing and auto-completers
  • Predefined and editable styles
  • Easy article linking
 SEO Tools
  • Use meta tags to improve ranking
  • SEO friendly links
  • 12 custom field types
  • Quick front-end styling settings
  • Predefined front-end themes
  • Create your own themes
  • Template editor without limits
  • Custom voting style and scale
 Back-end User Experience
  • Dashboard
  • Useful data filters
  • Instant module search
  • Global search
  • Bulk operations on data
  • Per module user preferences
  • Global user preferences
 Front-end User Experience
  • Powerful search
  • Featured articles
  • User favorite articles
  • Suggest articles upon new request
  • Ratings for articles
  • Negative rating reason
  • Email to a friend function
  • Email subscription to anything
  • RSS Syndication for anything
  • Print an article function
 Permissions and Security
  • Various access modes
  • Flexible access schemes
  • Multiple users and groups
  • Front-end authorization
  • LDAP support
 Publishing and Information Sharing
  • Publish knowledgebase
  • Share a single article
  • Category publication
  • Auto-related articles widget
 Administrative Features
  • Reporting and statistics
  • Article rating trends
  • Article recovery
  • Censoring for comments
  • Easy installation wizard
  • Easy updates with built-in updater
  • Harvested emails module
  • Import existing knowledge base
  • Manual and automated backups
  • User preferences control
  • Huge variety of other settings

See the feature tour for a complete overview of features or try online demo.

Who Uses WSS Customer Support Software?

WSS Online Support Software Featured Customers

More than 30,000 customers use WSS products every day, want to see more featured customers?

Live Customer Support Examples Customized and Earning Satisfaction Points – Right Now

We have managed to provide our customers with all flexibility required to easily customize online customer support according to their business goals and audience. WSS Customer Support Software packed with ready to go themes and has two levels of customization for easy point and click tuning and template editor that will cover the most sophisticated redesign requirements. Some of our customer’s support desks are shown below.

Technical Support Software Online Support Software Customer Support System Web Customer Support IT Customer Support IT Support Software

Learn More about Online Customer Support Software by

The best way to check WSS Customer Support Software in action is to try online demo. You can also take the video tour as a quick start before demo that will provide you with basic steps and features of help desk knowledge base. For complete feature set you can follow the feature tour with more detailed descriptions.

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