Refund, Cancellation & Delivery Policy
Last updated: June 17, 2026
This Refund, Cancellation & Delivery Policy describes how refunds, subscription cancellations, and electronic delivery work for products and services offered through Web-Site-Scripts. Web-Site-Scripts is operated by Helprace, Inc. (“Helprace,” “Web-Site-Scripts,” “we,” “us,” or “our”).
This Policy applies to KnowledgeBase Manager Pro self-hosted software licenses, hosted knowledge base subscriptions, and related services purchased from us. It is part of our Terms of Service and, where applicable, the End User License Agreement.
1. Products Covered by This Policy
Web-Site-Scripts currently offers KnowledgeBase Manager Pro in the following forms:
- Self-hosted software: installable software licensed for use on your own server or hosting environment.
- Hosted service: an online hosted knowledge base service provided on a subscription basis.
Some legacy Web-Site-Scripts products may remain referenced on the website for existing customers or historical purposes. Unless expressly stated otherwise, legacy products are no longer offered for new purchases.
2. Electronic Delivery
Our products and services are delivered electronically. No physical shipment is provided.
Self-hosted software may be delivered by download link, license key, customer account access, email, or another electronic method after payment is completed or otherwise approved by us.
Hosted services are provisioned online after account setup, subscription activation, payment completion, or other applicable verification. Access details may be provided through the website, billing flow, email, or support communication.
If you do not receive access to a purchased product or service within a reasonable time after successful payment, please contact support through our Contact or Support page so we can investigate and provide access.
3. Self-Hosted Software Refunds
For new purchases of KnowledgeBase Manager Pro self-hosted software, we offer a 30-day money-back guarantee, unless a different refund term is stated in a written agreement, quote, order page, or invoice.
To request a refund for a self-hosted software license, you must submit the request within 30 days after the original purchase date and provide enough information for us to identify the order. We may ask for details about the issue so that we can attempt to resolve it or improve the product.
If a self-hosted software refund is approved, your license to use the software ends. You must stop using the software, uninstall it from your systems, delete copies in your possession or control, and stop using any license keys or related materials provided with the software.
4. Hosted Subscription Cancellations
Hosted services may be offered on a monthly, annual, or other recurring subscription basis. Unless stated otherwise at checkout, subscriptions renew automatically until canceled.
You may cancel a hosted subscription through the billing portal, account settings, or by contacting support. Cancellation stops future renewals but does not automatically refund fees already paid.
Unless stated otherwise, your hosted service remains available until the end of the current paid billing period after cancellation. After the paid period ends, access may be suspended, restricted, or terminated.
To avoid renewal charges, you should cancel before the next renewal date. We are not responsible for renewal charges that occur before a cancellation request is received and processed.
5. Hosted Subscription Refunds
Fees for hosted subscriptions are generally non-refundable once the subscription period has started, except where required by applicable law or expressly approved by us.
We do not normally provide refunds or credits for partially used subscription periods, unused features, unused account capacity, account inactivity, downgrade requests, or customer-side configuration issues.
If we approve a refund for a hosted subscription as an exception, we may calculate it on a pro-rated basis or another reasonable basis depending on the circumstances.
6. Renewals, Failed Payments, and Account Suspension
If a subscription renews successfully before you cancel it, the renewal charge is considered a valid payment for the new billing period unless a refund is required by law or approved by us.
If a payment fails, is disputed, is reversed, or remains overdue, we may suspend, restrict, or terminate access to the hosted service until the amount due is paid. We may also charge or collect outstanding amounts that remain due for active or previously provided services.
7. Professional Services and Custom Work
Professional services, installation assistance, server work, data migration, custom development, custom integrations, consulting, training, and similar services are non-refundable once performed or delivered, unless a separate written agreement states otherwise.
If a services project is canceled before work begins, we may refund prepaid amounts that clearly relate to work not yet performed, less any non-refundable fees, third-party costs, or committed expenses.
8. Taxes, Currency, and Payment Processor Fees
Taxes may be calculated, collected, and remitted where required. If a refund is approved, applicable taxes may be refunded only to the extent permitted by law and supported by our payment processor or tax systems.
Refunds are generally issued to the original payment method and in the original transaction currency where supported. Your bank, card issuer, or payment provider may apply currency conversion rates, processing delays, or fees that we do not control.
9. Chargebacks and Payment Disputes
If you believe a charge is incorrect, please contact support first so we can review it. Filing a chargeback or payment dispute may result in temporary suspension of the related account or license while the dispute is investigated.
We reserve the right to contest chargebacks and provide relevant transaction, subscription, delivery, account, usage, communication, and policy information to the payment processor, card network, or bank.
10. Data Export After Cancellation
For hosted services, you may request an export of available account data within 30 days after cancellation or termination, unless a different period is stated in your plan or required by law. After that period, we may delete or disable access to the account and its data in accordance with our data retention practices.
You are responsible for keeping independent copies of important data where appropriate.
11. How to Request a Refund or Cancellation
Refund and cancellation requests may be submitted through the billing portal, account settings, or our Contact or Support page. To help us process your request, please include the account email, order number or invoice number if available, product or subscription name, and a brief explanation of the request.
Approved refunds are normally submitted to the payment processor within 10 business days after approval. Your bank, card issuer, or payment provider may take additional time to post the refund to your account.
12. Changes to This Policy
We may update this Policy from time to time. The “Last updated” date at the top of this page shows when the Policy was last revised. The version in effect at the time of purchase, renewal, cancellation, or refund request generally applies to that transaction, unless a change is required by law.
