Privacy Policy

Last updated: June 17, 2026

This Privacy Policy explains how Helprace, Inc. (“Helprace,” “Web-Site-Scripts,” “we,” “us,” or “our”) collects, uses, discloses, and protects personal information in connection with the Web-Site-Scripts website, KnowledgeBase Manager Pro, hosted services, software licensing, billing, support, and related services (collectively, the “Services”).

By accessing or using the Services, you acknowledge the practices described in this Privacy Policy. If you use the Services on behalf of a company or other organization, this Privacy Policy applies to personal information processed in connection with that organization’s use of the Services.

1. Company and Operator

Web-Site-Scripts is operated by Helprace, Inc., a Delaware corporation. Current contact and company information is available on our Contact page.

2. Information We Collect

We collect information that you provide directly to us, information generated through your use of the Services, and information received from third-party service providers.

2.1 Account and Contact Information

When you create an account, purchase a license, start a hosted subscription, request support, or contact us, we may collect information such as your name, company name, email address, phone number, billing address, account credentials, and other contact details.

2.2 Billing and Transaction Information

We may collect billing details, order history, subscription status, invoices, tax information, payment status, and other transaction-related information. Payments are processed by third-party payment processors, including Stripe. We do not store full credit card numbers on our own servers.

2.3 Hosted Service Data

If you use a hosted service, we may process content, configuration, files, knowledge base articles, user records, logs, and other data submitted to or generated by your hosted account (“Customer Data”) as necessary to provide, maintain, secure, and support the hosted service.

2.4 Support Communications

If you contact support, we may collect the content of your messages, attachments, screenshots, diagnostic information, and other details you provide so that we can respond to and resolve your request.

2.5 Usage, Device, and Log Information

We may collect information about how you access and use the Services, including IP address, browser type, operating system, device identifiers, referring pages, pages visited, dates and times of access, error logs, feature usage, security events, and similar technical information.

2.6 Cookies and Similar Technologies

We may use cookies, local storage, pixels, and similar technologies to operate the website, remember preferences, maintain sessions, improve performance, understand usage, and support security. You can control cookies through your browser settings, although disabling certain cookies may affect website or service functionality.

3. How We Use Information

We use personal information for the following purposes:

• to provide, operate, maintain, and improve the Services;
• to create and manage accounts, licenses, subscriptions, and hosted service access;
• to process payments, invoices, refunds, taxes, and other billing-related activities;
• to provide technical support, customer service, maintenance, updates, and security notices;
• to monitor, protect, and secure the Services, including preventing fraud, abuse, unauthorized access, and other harmful activity;
• to communicate with you about your account, orders, subscriptions, support requests, product updates, and administrative matters;
• to analyze usage, diagnose problems, improve performance, and develop new or improved features;
• to comply with legal, tax, accounting, sanctions, export control, and regulatory obligations;
• to enforce our Terms of Service, EULA, policies, and other agreements.

4. Legal Bases for Processing

Where applicable privacy laws require a legal basis for processing personal information, we rely on one or more of the following bases: performance of a contract, legitimate interests, compliance with legal obligations, your consent, and protection of our rights, users, systems, and the public.

5. How We Share Information

We do not sell personal information. We may share personal information in the following circumstances:

5.1 Service Providers

We may share information with service providers that help us operate the Services, including payment processors, hosting providers, email delivery providers, analytics providers, security providers, customer support tools, tax and accounting providers, and other business infrastructure providers. These providers may process information only as needed to provide services to us and subject to applicable contractual and legal obligations.

5.2 Payment Processing

Payment information is processed by third-party payment processors, including Stripe. These processors may collect and process information needed to complete transactions, prevent fraud, comply with financial regulations, and provide payment-related services. Their processing of payment information is also subject to their own terms and privacy notices.

5.3 Legal and Compliance

We may disclose information if we believe disclosure is necessary to comply with law, regulation, legal process, government request, sanctions or export control requirements, tax or accounting obligations, or to protect the rights, property, safety, or security of Helprace, our users, or others.

5.4 Business Transfers

If we are involved in a merger, acquisition, financing, reorganization, sale of assets, bankruptcy, or similar transaction, personal information may be disclosed or transferred as part of that transaction, subject to appropriate protections where required by law.

5.5 With Your Direction or Consent

We may share information when you direct us to do so, when you enable an integration, when your organization authorizes access, or when you otherwise provide consent.

6. Customer Data in Hosted Services

For hosted services, Customer Data is processed to provide and support the hosted service according to the customer’s instructions, the applicable agreement, and this Privacy Policy. Customers are responsible for ensuring that they have the necessary rights, permissions, and notices to submit Customer Data to the Services.

We do not use Customer Data from hosted services for advertising. We may use aggregated or de-identified information derived from service usage to monitor performance, improve functionality, maintain security, and understand product usage trends.

7. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

You are responsible for protecting your account credentials, maintaining secure configurations, and implementing appropriate security controls for any self-hosted software environment you operate.

8. Data Retention

We retain personal information for as long as necessary to provide the Services, maintain business records, comply with legal, tax, accounting, and regulatory obligations, resolve disputes, enforce agreements, and protect our legitimate interests.

Hosted service account data may be retained for a limited period after cancellation or termination to allow account recovery, export, billing reconciliation, legal compliance, and fraud prevention, after which it may be deleted or anonymized according to our retention practices.

9. International Data Transfers

We are based in the United States, and information may be processed in the United States and other countries where we or our service providers operate. These countries may have data protection laws that differ from those in your jurisdiction. Where required, we use appropriate safeguards for international transfers of personal information.

10. Your Privacy Rights

Depending on your location and applicable law, you may have rights to request access to, correction of, deletion of, or portability of your personal information; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To exercise privacy rights, contact us through our Contact page or use the legal/privacy contact method listed there. We may need to verify your identity or authority before processing a request. We will respond to requests as required by applicable law.

11. Communications Preferences

You may opt out of non-essential marketing communications by using the unsubscribe link in an email or by contacting us. Even if you opt out of marketing communications, we may still send transactional, administrative, billing, security, and service-related messages.

12. Children’s Privacy

The Services are not directed to children under 16, and we do not knowingly collect personal information from children under 16. If you believe a child has provided personal information to us, please contact us so that we can take appropriate action.

13. Third-Party Websites and Services

The Services may contain links to third-party websites, services, or integrations. We are not responsible for the privacy practices or content of third-party services that we do not control. You should review the privacy policies of any third-party services you use.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. If we make material changes, we will update the “Last updated” date above and may provide additional notice where appropriate. Your continued use of the Services after the updated Privacy Policy becomes effective means that you acknowledge the updated policy.

15. Contacting Us

For privacy questions or requests, please contact us through the Contact page or use the legal/privacy contact method listed there.