End User License Agreement
Last updated: June 17, 2026
This End User License Agreement (the “Agreement” or “EULA”) governs your installation and use of the self-hosted version of KnowledgeBase Manager Pro and any related updates, documentation, license keys, and support materials provided with it (collectively, the “Software”). The Software is licensed by Helprace, Inc. (“Helprace,” “Web-Site-Scripts,” “we,” “us,” or “our”).
By downloading, installing, copying, accessing, or using the Software, you agree to this Agreement. If you are accepting this Agreement on behalf of a company or other organization, you represent that you have authority to bind that organization to this Agreement. If you do not agree to this Agreement, do not install or use the Software.
1. Scope of This Agreement
This Agreement applies only to the self-hosted/installable version of KnowledgeBase Manager Pro. Hosted services, subscriptions, websites, billing portals, and related online services are governed by our Terms of Service and other applicable policies.
2. Definitions
Licensee means the individual or legal entity that purchases, downloads, installs, or uses the Software.
Authorized Use means the permitted use of the Software according to the license type, edition, number of installations, users, domains, servers, or other limits shown on the applicable quote, invoice, order page, license key, or written agreement with us.
Authorized Users means Licensee’s employees, contractors, agents, or other users who are permitted by Licensee to use the Software within the scope of the Authorized Use.
Accessible Code means portions of the Software source code that are provided in a readable or editable form. Protected Code means portions of the Software, license mechanisms, compiled components, encrypted code, or other materials that are not intended to be accessed, modified, bypassed, or redistributed.
3. License Grant
Subject to your payment of applicable fees and compliance with this Agreement, Helprace grants Licensee a limited, perpetual, worldwide, non-exclusive, non-transferable, non-sublicensable license to install and use the Software solely for Licensee’s internal business purposes and only within the scope of the Authorized Use.
The Software is licensed, not sold. Except for the rights expressly granted in this Agreement, Helprace and its licensors reserve all rights, title, and interest in and to the Software.
4. License Fees and Refunds
License fees are due according to the applicable order, invoice, checkout page, or written agreement. Except as expressly provided in our Refund, Cancellation & Delivery Policy or required by applicable law, license fees are non-refundable.
5. Delivery
The Software is delivered electronically. Delivery may be provided by download link, license key, customer account access, email, or another electronic method. No physical shipment is provided unless expressly stated in writing.
6. Installation and Customer Environment
Licensee is responsible for installing, configuring, securing, maintaining, updating, and backing up the Software and the server, database, network, and hosting environment where the Software is installed, unless Licensee separately purchases services from us that expressly include such work.
Licensee is responsible for ensuring that its environment satisfies the Software’s technical requirements and for obtaining any third-party systems, hosting, domains, SSL certificates, email services, or other infrastructure required to operate the Software.
7. Software Maintenance and Support
Unless stated otherwise in the applicable order or written agreement, the initial license purchase includes software maintenance for six (6) months from the date of purchase. Software maintenance may include access to updates, enhancements, and technical support made generally available for the Software during the active maintenance period.
Maintenance does not include custom development, custom integrations, server administration, data migration, on-site services, or support for third-party systems unless expressly agreed in writing.
Maintenance may be renewed for additional periods at the then-current rates and terms. If maintenance has expired, access to new updates, support, or maintenance services may require renewal.
8. Permitted Modifications
To the extent the Software includes Accessible Code, Licensee may modify Accessible Code solely to create bug fixes, customizations, or additional features for Licensee’s own internal use of the Software within the scope of the Authorized Use.
Licensee may not distribute modified versions of the Software, provide the Software as a hosted service for third parties, or use any part of the Software in another product or service except as expressly permitted by us in writing.
9. Restrictions
Licensee must not, and must not permit any third party to:
- copy, sell, resell, sublicense, rent, lease, lend, distribute, publish, or make the Software available to third parties except as expressly permitted by this Agreement;
- use the Software beyond the scope of the Authorized Use;
- remove, obscure, or alter proprietary notices, copyright notices, license notices, or branding included in the Software except as expressly permitted in writing;
- reverse engineer, decompile, disassemble, decrypt, bypass, or attempt to derive Protected Code, license mechanisms, or non-public components of the Software;
- disable, bypass, modify, or interfere with license keys, license checks, access controls, usage limits, or technical protection measures;
- use the Software to violate any applicable law, regulation, third-party right, sanctions rule, export control law, or contractual obligation;
- use the Software to transmit malware, spam, phishing content, or other harmful or deceptive materials;
- use the Software for benchmarking, competitive analysis, or publication of performance results without our prior written consent;
- create a derivative commercial product, hosted service, SaaS offering, OEM distribution, or embedded product based on the Software without a separate written agreement with us.
10. Unauthorized Use and Audit
Licensee must promptly notify us if it becomes aware of unauthorized use, copying, distribution, or access to the Software. If we reasonably believe that Licensee is using the Software outside the scope of the Authorized Use, we may request reasonable information necessary to verify compliance.
Any review or audit will be conducted with reasonable notice and in a manner designed to minimize disruption. If unauthorized use is confirmed, Licensee must promptly pay the fees that would have applied to the unauthorized use, in addition to any other remedies available to us.
11. Third-Party Components
The Software may include or rely on third-party libraries, components, frameworks, or services. Third-party components may be subject to separate open source or commercial license terms. To the extent required by those terms, the applicable third-party license terms will govern the relevant component.
12. Ownership and Intellectual Property
The Software, documentation, license mechanisms, designs, interfaces, trademarks, service marks, logos, and related materials are owned by Helprace or its licensors and are protected by copyright, trademark, trade secret, and other intellectual property laws.
Licensee owns its own content, data, and materials entered into or managed through the Software. Licensee is responsible for backing up and protecting its data.
13. Confidentiality
Each party may receive non-public information from the other party in connection with this Agreement. The receiving party agrees to use reasonable care to protect confidential information and to use it only for purposes related to this Agreement, except where disclosure is required by law.
14. Publicity
We may identify Licensee as a customer in customer lists, marketing materials, or promotional materials, unless Licensee asks us not to do so. Requests to be excluded may be submitted through our Contact page and may take a reasonable time to process.
15. No Warranty
To the maximum extent permitted by law, the Software is provided “as is” and “as available.” Helprace disclaims all warranties, whether express, implied, statutory, or otherwise, including warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
We do not warrant that the Software will be error-free, uninterrupted, secure, compatible with every system or configuration, or that it will meet Licensee’s specific requirements. Licensee is responsible for testing the Software before using it in production environments.
16. Infringement Claims
If the Software becomes, or in our opinion is likely to become, the subject of an intellectual property infringement claim, we may at our option: obtain the right for Licensee to continue using the Software, modify or replace the Software to make it non-infringing, or terminate the affected license and refund the portion of license fees we determine is appropriate for the affected Software.
We have no obligation for claims arising from Licensee’s modifications, use of the Software in combination with third-party products or services, use outside the scope of this Agreement, or failure to use an update or modification provided to avoid infringement.
17. Limitation of Liability
To the maximum extent permitted by law, Helprace, Inc. and its officers, directors, employees, contractors, agents, and licensors will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for lost profits, lost revenue, lost data, business interruption, or loss of goodwill.
To the maximum extent permitted by law, our total liability for any claim arising out of or relating to this Agreement or the Software will not exceed the amount Licensee paid to us for the affected Software during the twelve (12) months before the event giving rise to the claim.
18. Indemnification by Licensee
Licensee agrees to defend, indemnify, and hold harmless Helprace, Inc. and its officers, directors, employees, contractors, agents, and licensors from and against claims, damages, liabilities, losses, and expenses arising from Licensee’s use of the Software, Licensee’s modifications, Licensee’s content or data, or Licensee’s violation of this Agreement, applicable law, or third-party rights.
19. Term and Termination
This Agreement begins when Licensee first downloads, installs, accesses, or uses the Software and continues until terminated. Either party may terminate this Agreement if the other party materially breaches it and fails to cure the breach within thirty (30) days after written notice.
We may terminate this Agreement immediately if Licensee violates the license restrictions, fails to pay amounts due, infringes our intellectual property rights, creates legal or security risk, or uses the Software in violation of applicable sanctions or export control laws.
Upon termination, Licensee must stop using the Software and destroy or delete all copies of the Software in its possession or control, except to the extent retention is required by law. Sections intended by their nature to survive termination will survive, including sections on fees, restrictions, ownership, confidentiality, warranty disclaimers, limitation of liability, indemnification, and governing law.
20. Assignment
Licensee may not assign or transfer this Agreement or the Software license without our prior written consent, except in connection with a merger, acquisition, corporate reorganization, or sale of substantially all of Licensee’s assets, provided that the assignee agrees to be bound by this Agreement and Licensee notifies us within a reasonable time. We may assign this Agreement as part of a merger, acquisition, reorganization, sale of assets, or transfer of business operations.
21. Taxes
Fees are exclusive of taxes unless stated otherwise. Licensee is responsible for applicable sales tax, VAT, GST, use tax, withholding tax, duties, or similar taxes, except taxes based on our net income. We may calculate, collect, and remit applicable taxes where required.
22. Changes to This Agreement
We may update this Agreement from time to time. The “Last updated” date indicates when this Agreement was last revised. For existing licenses, material changes will not reduce the scope of the license already granted for the Software version purchased, unless required by law or agreed by Licensee.
23. Governing Law
This Agreement is governed by the laws of the State of Delaware, United States, without regard to its conflict of law rules. The parties agree to the exclusive jurisdiction and venue of the state and federal courts located in Delaware for disputes arising out of or relating to this Agreement or the Software, except where applicable law requires otherwise.
24. Entire Agreement
This Agreement, together with the applicable order, invoice, checkout page, Terms of Service, Privacy Policy, and Refund, Cancellation & Delivery Policy, forms the entire agreement between Licensee and Helprace regarding the self-hosted Software and supersedes prior or contemporaneous understandings on that subject.
