Increase Your Productivity with KnowledgeBase Manager Training Courses

Our training courses will increase your productivity and you’ll be able to use the power of KnowledgeBase Manager Pro in full within your organization. Customers, who have taken the course, note the following advantages:

• Overall productivity increase
• Full conceptual understanding
• New areas of usage discovered
• Better adoption within organization
• Quality deployment and maintenance

Training courses are delivered as a 3 hour interactive WebEx webinar with a teleconference facility. All sessions are led by one of our expert training instructors.

KnowledgeBase Manager Pro Fundamentals

The KnowledgeBase Manager Pro Fundamentals course gives overview of how to contribute to corporate knowledge base. It covers all the features and functions you need to use as an end-user. It is a solid ground for quick start with KnowledgeBase Manager Pro and is recommended for everyone, from first time users to experienced administrators, and ideal refresher for users of other knowledge base systems.

Agenda

• Introduction to KnowledgeBase Manager Pro
• KnowledgeBase Manager Pro user interface concepts
• Creating content in KnowledgeBase Manager Pro
• Rich-text editor and article management
• Drafts and templates
• Using search and advanced search
• Using custom fields
• Using glossary
• Customizing the look and feel
• Feedback features
• Questions and answers

KnowledgeBase Manager Pro Administration

The KnowledgeBase Manager Pro Administrators course covers the tasks and best practices starting from installation and including everyday tasks like user management, access permissions allocation, application settings configuration, and upgrade process.

Agenda

• Review and basic concepts
• Group and User management
• Permissions system
• General settings
• Customizing templates
• Integration with LDAP server
• Backups and upgrading KnowledgeBase Manager Pro
• Improving performance
• Interface languages editing
• Questions and answers

Pricing

All prices indicated are in US dollars.

Individual level training allows one attendee to participate in an instructor lead session with attendees from other organizations. Individual sessions are pre-scheduled once per month, and the schedule will be provided after purchase.

Purchasing training at the Organization level gives you the freedom to schedule a private session that fits in with your schedule, and allows you to invite an unlimited number of attendees from your organization.

Training Bundle (Fundamentals + Administration Courses)

Training sessions can also be bundled to receive a discount, purchase a training package and save!

Individual level training ordered in bundle also allows one attendee to participate in Fundamentals and another in Administration webinars.

Contact our sales department for information about courses schedule.