Knowledge Management that Works!
Ready to take your business to the next level?
- Manage company knowledge base
- Organize enterprise wiki server
- Provide immediate, 24/7 support
- Launch self-service web help desk
- Eliminate repeat support requests
- Collaborate on documents and content online
- Create online help quickly and easily with
#1 Rated Web 2.0 FAQ, Wiki and
Knowledge Management Software
Available in and supports Right to Left (RTL) Languages.
Knowledge Management Software Solution – Knowledge Base Manager Pro
Knowledge Management Software
According to Ernst & Young consulting agency research, Knowledge Management Software usage enables up to 30% savings on customer support and increases up to 50% decision-making quality, staff agility, and company reaction speed to changes of market needs. New products development cycle decreases by 20% in average.
Key Advantages of web-based Knowledge Base Software Usage
- Customer care improvement. Staff receives feedback information and takes appropriate measures in time from knowledge management software.
- Customer support costs decreasing. Customers receive sought-for information from web based knowledge base software without staff involvement.
- Staff is able to find or receive necessary information faster. All employees learn lessons from somebody else’s mistakes and take advantages of each other’s attainments.
- Decision-making process improvement. Decisions are being made objectively, not subjectively with Knowledge Management Software.
- Employees and departments work more efficiently, avoiding re-inventing the wheel, reducing redundant work.
- Information networks and communication facilities allow consolidation of staff members and groups, including ones from remote regions.
- Retention of intellectual property. Prevent knowledge from leaving when an employee leaves.
- Reduce employee training time. Gain ability for new and existing employees to acquire job knowledge faster, reducing training time and providing higher job quality.
- Knowledge accumulation and usage is a key to business success. Go on and provide your employees, partners, and customers with the knowledge management software tool they require to do business better.
Unlimited Usage Opportunities of Knowledge Management Software in Any Branch
Knowledge Base Manager Pro is developed to support and enhance the organizational processes of knowledge creation, storage/retrieval, transfer, and application. KnowledgeBase Manager Pro is commonly used to complement a help desk or for sharing information among employees within the organization or business unit. It might store troubleshooting information, articles, white papers, user manuals, or answers to frequently asked questions. Typically, a search engine is used to locate information in the system, or users may browse through a classification scheme.
Knowledge Base Manager Pro streamlines the entire documentation and knowledge base creation process for companies to share information with employees, customers, and partners. This knowledge base software can be utilized by any company, corporation, or organization in numerous different ways:
- Vending Company. Provide your customers with access to full information about products you sell, about company you run and terms of service you follow. Receive feedback from your clients with suggestions, questions and thanks to improve the quality of service.
- Service Provider. This could be hosting providing, consulting, business functions, entertainment, health care consulting, information services, social services, or something else. Create web self-service help system covering special valuable topics within selected area.
- Educational Organization. Provide students with centralized knowledge base with courses and learning aids. Students can participate in courses creation and improvement process.
- Any Company. Get Knowledge Management Software Solution for an internal use. Reduce employee training time. Keep corporate knowledge integrity whenever employee comes or leaves.
Enterprise class Knowledge Management Software Solution
Knowledge Base Manager Pro is a Rich Internet Application, which conception relies on long-term experience of Enterprise-class software development. It has all approaches, necessary for usage in commercial purposes, implemented.
Advantages of Knowledgebase Manager Pro Usage
Revolutionary technologies in Rich Internet applications development field are used in Knowledgebase Manager Pro. This is the first and the best Web2.0 Knowledge Management Software that uses Ajax technology and Web 2.0 trends in full, providing high acceleration, greatly increasing functional capabilities, and having fine-tuning potential for use in any data domain, in any context, and in any format.
- Multiple ways of knowledge base publishing. Publish the whole knowledge base as a multifunctional article directory, share a single article to any web page, or use semantic linking of existing website content with knowledge base articles.
- Data recovery, article history, and backup mechanisms to keep knowledge base safe. Use recycle bin for deleted articles, rollback to previous articles version or restore the whole database from the backup within application.
- Built-in software updater. Check for updates by clicking on the one button and update to the latest version with the help of simple wizard.
- User and group management system. User groups simplify access control to knowledge base. Each group aggregates specific user rights and user assigned to this group inhabits its access permissions.
- Related articles integration to existing website and inner usage in the knowledge base. Put the Widget with automatically related articles on your website or use it within the knowledge base.
- Use various ways to read articles. Except plain browsing of the knowledge base and reading the articles as is, it is also possible to subscribe by RSS or email, print printer-friendly version of article, and share interesting article with friends in few clicks.
And more than 30 other powerful features of our web based Knowledge Management Software Solution, that helps you to optimize your business!