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When I click the Get Pages button a zip file (form.zip) is generated, but the archive is empty.

Author: Antony Corsten Reference Number: AA-00230 Views: 5018 Last Updated: 09/10/2009 11:04 AM 46 Rating/ 6 Voters

If you are trying to download your form using Form Maker Pro “Get Pages” button and getting an empty ZIP file (form.zip) instead, this means that there may be 2 different problems that may cause this issue:

  1. If your ZIP file is empty but its size is 22 bytes, it means that the folder "forms" ("users" in the old Form Maker Pro versions) does not have full reading and writing permissions for scripts.
    In order to solve this issue please try to change permissions to this folder to full permissions (“chmod 777” – read, write and execute rights for all kinds of users).

  2. If your ZIP file is empty and its size is 0 bytes, it means that either your PHP engine is running in the Safe Mode, or there is no ZIP module on your PHP engine.
    Check if safe_mode is enabled on your server
    • Open the URL to info.php file from Form Maker Pro folder in a browser to check this. For example, if Form Maker Pro is installed to http://www.yourwebsite.com/fmp/ folder, than you should open the http://www.yourwebsite.com/fmp/info.php URL.
    • Search there for a "safe_mode" string on that page. Check the value in the next column (current value). If it is "On", you need to turn safe_mode off. If you have access to PHP configuration files, you can do this yourself. Otherwise, you need to contact your System Administrator or ISP and ask them to disable safe_mode on your web server. If you would like to do this yourself, follow these steps:
      • Open the php.ini file.
      • Find there the "safe_mode" string (without quotes).
      • Set it to "0":
        safe_mode = 0
      • Save the php.ini file.
      • Restart the web server.
    Check if Zip module is installed and enabled on your server.
    • Open the URL to info.php file from Form Maker Pro folder in a browser to check this. For example, if Form Maker Pro is installed to http://www.yourwebsite.com/fmp/ folder, than you should open the http://www.yourwebsite.com/fmp/info.php URL.
    • Search there for a "Zip support" string on that page. If you can't find this string or it is disabled, you need to contact your System Administrator or ISP and ask them to install or enable Zip module on your web server.