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Blank page after login to the back-end

Author: Edward Hardin Reference Number: AA-00551 Views: 175440 Last Updated: 09/07/2010 01:54 PM 25 Rating/ 2 Voters

If JavaScript is disabled in your browser, you would not be able to work with the back-end, also front-end functionality will be limited.

Starting from v5.4.0 you get a message that suggests you to enable JavaScript.

In earlier versions, you may experience the following symptoms:

  • blank page is shown upon login to the back-end
  • category tree, and all menus/buttons do not work in the front-end
All you need to do is - enable JavaScript in your browser.

How to enable/allow JavaScript in your browser

Internet Explorer 7/8

Internet Explorer may have restrictions on usage of JavaScript in highly secure environments. JavaScript is required for KMP to run successfully, so if you get blank page after login to KMP in Internet Explorer, you need to check the security settings and allow usage of JavaScript for KMP website.

  1. Go to Tools > Internet Options > Security

  2. Select "Trusted Sites"

  3. Click "Sites" below.
  4. Click "Add" to add KMP website to the trusted sites list.