Web-Site-Scripts.com - Emails https://www.web-site-scripts.com/knowledge-base/category/114 en-us KnowlageBase RSS Generator Return email for automated emails https://www.web-site-scripts.com/knowledge-base/article/AA-00751 KMP sends different types of emails, such as:

  • notifications for new and updated articles
  • notifications for new comments
  • new questions
  • email with user login details
  • emails sent when user registers in the knowledge base
  • test email

Mostly these emails are sent automatically. Some of them are sent when a staff user clicks a certain button.

You can set a return email and name for all those emails. It will be displayed in the "From" header. Commonly a no-reply email is used here.


Please do not leave these fields empty, as it may prevent emails from sending on some server configurations.

Questions Submitted via Ask a Question form

There is a setting, which defines the return email for emails with questions sent via Ask a Question form. There are two options:

  • Question Submitter - the email of the person who submitted the question will be used as the return email.
  • "No-reply" email - the setting for automated emails described previously will apply. The email of the person who submitted the question will be added to the Reply-To header of the email. This means that when you reply to that email, you will see the submitter's email in the "To" header so unless you change that, you will still be replying to the author of the question.


These settings have been added because at some circumstances it is required if the return email matches the email of the question author. That's the case if you're forwarding questions to a ticketing system and it needs that to detect the author. On the other hand some mail servers do not like when a third-party email is being used as return email and may block it or move to the spam folder. In that case it is recommended to switch to the "No-reply email" option.

]]> Wed, 17 Apr 2013 15:52:22 +0000 https://www.web-site-scripts.com/knowledge-base/article/AA-00751 User Registration Workflow https://www.web-site-scripts.com/knowledge-base/article/AA-00747

This article explains the process of user registration KMP. You can enable registration by checking the "Allow Registration" option on the Customization > Styling and Front-end Settings > Access page.

We specify the template name for each email in parentheses. If you're planning to edit the email templates of those messages, you can find needed template by its name. You can edit them on the Administration > Interface Languages page. Simply click "Edit" against the current language and click on the "Notifications" tab then. You will find all email templates there.


Please note that each template consists of two parts: one for the subject and one for the body. E.g. "Email confirmation" template has two entries in the Interface Languages:

  • Email confirmation (subject)
  • Email confirmation (body)

Keep this in mind when you'll be editing the templates.

The registration workflow is different when the "Moderation Required" option is enabled or disabled.

If the "Moderation Required" option is disabled


  1. User submits the registration form.
  2. User gets an email with the link for confirmation of their email address ("Email confirmation" template).
  3. User gets an email saying that their account has been created ("Successful registration" template).
  4. Staff get a notification that the user has been registered ("New user has been registered" template).

If the "Moderation Required" option is enabled


  1. User submits the registration form.
  2. User gets an email with the link for confirmation of their email address ("Email confirmation" template).
  3. User gets an email saying that they need to wait their account approval by Staff ("Wait for activation" template).
  4. Staff get an email saying that the user account needs approval ("User approval" template).
  5. User gets an email saying that their account has been approved by Staff ("Account approved" template).


]]> Mon, 11 Feb 2013 15:14:28 +0000 https://www.web-site-scripts.com/knowledge-base/article/AA-00747 Custom template for Ask a Question emails https://www.web-site-scripts.com/knowledge-base/article/AA-00732 You can edit the template of the email sent when someone submits the Ask a Question form. This allows you to select what must be included to the email and add any text you like to it. For example, you can add a tag to the template to tell emails sent via the knowledge base feedback form apart from other emails in your mail box.

The Ask a Question email template can be edited in the same way as you edit any writing in the KMP user interface:

Go to the Administration > Interface Languages page.

Click "Edit" against the language, which is selected as the current front-end language on the Customization > Styling and Front-end Settings page. You'll see the "Edit Language" window.

Click on the Notifications tab. It will display the list of all email templates for this language. There are two entries for each template: one for the subject and one for the body.


Apart of some text there are also several placeholders within the template, such as %subject% and %url%. Here is what they mean:

%subject% - this placeholder will be replaced by contents of the Subject field of the Ask a Question form.

%email% - this one will be replaced with the email user specified in the form.

%question% - this one will be replace with the user's question from the text area.

%url% - this will be the URL of the page from which user submitted the form. It helps you understand if user's question is related to a certain article.

Please note that if you've got multiple languages installed in your knowledge base, you might need to apply changes to each language. It is so because KMP tries to send email in the most convenient language for the user. So if you select one of the existing knowledge base users by selecting the user themselves or their group, email will be sent in the language specified in their profile settings. On the other hand, if you simply add user's email to the subscribers list, then email will be sent in the language of the front-end. See the image below for reference.


]]> Tue, 21 Aug 2012 16:31:37 +0000 https://www.web-site-scripts.com/knowledge-base/article/AA-00732 Article author details in notification emails https://www.web-site-scripts.com/knowledge-base/article/AA-00722 You can edit templates of various email messages in KMP.

This can be done with the same tool which allows translation of the user interface. Learn how to work with translations first. Present article assumes that you already know how to work with them.


Notification email templates often use placeholders such as %ArticleName% or %CategoryName%. These placeholders are replaced with actual names when an email that matches this template is being sent.

Some placeholders are not utilized in the standard templates, but you can add them yourself to personalize your automated emails. 

Here is the list of templates used to send a notification about created or updated article or posted comment.

  • Article added to category (subject) - User is subscribed to a category, an article has been created in it. It's the subject of the message.
  • Article added to category (body) - The body of the same message.
  • Comment added to article, subscribed to category (subject) - User is subscribed to a category, comment has been added to an article which belongs to it. It's the subject of the message.
  • Comment added to article, subscribed to category (body) - The body of the same message.
  • Comment added to article, subscribed to article (subject) - User is subscribed to an article, comment has been added to it. It's the subject of the message.
  • Comment added to article, subscribed to article (body)  - The body of the same message.
  • Article updated in category (subject) - User is subscribed to a category, one of its articles has been changed. It's the subject of the message.
  • Article updated in category (body)  - The body of the same message.
  • Article updated (subject) - User is subscribed to an article, it has been changed. It's the subject of the message.
  • Article updated (body)  - The body of the same message.
Here is a couple of the mentioned templates in the language editor:


You can use these placeholders in the aforementioned templates:

%ArticleAuthorLogin% - will be replaced with the article author's login.
%ArticleAuthorFirstName% - article author's first name.
%ArticleAuthorLastName% - article author's last name.
%ArticleAuthorEmail% - article author's email.

Also you can use details of the Editor - the person whose change of the article triggered the notification:

%ArticleEditorLogin% - the editor's login
%ArticleEditorFirstName% - the editor's first name
%ArticleEditorLastName% - the editor's last name
%ArticleEditorEmail% - the editor's email

You can use certain dates as well:

%ArticleCreatedDate% - the date when article was created initially
%ArticleEditedDate% - the date when article has been updated

]]> Thu, 07 Jun 2012 18:07:55 +0000 https://www.web-site-scripts.com/knowledge-base/article/AA-00722 User profile fields in the User Approval email https://www.web-site-scripts.com/knowledge-base/article/AA-00643 You can include user profile fields in the email, which is sent to the knowledge base staff with a request to approve a newly registered user.

For that you can edit the "User approval (body)" template of the current language at the Administration > Interface Languages page:


Here is the list of variables you can use there. All variables are related to the registered user's account.

$email

$phone-number

$instant-messager

$website

$organization

$job-title

$department

$address-1

$address-2

$city

$zip-post-code

$country

$state

$personal-info

$notes


]]> Mon, 21 Mar 2011 17:28:11 +0000 https://www.web-site-scripts.com/knowledge-base/article/AA-00643