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        <title>Web-Site-Scripts.com - Troubleshooting</title>
        <link>https://www.web-site-scripts.com/knowledge-base/category/112</link>
        <description><![CDATA[Root / KnowledgeBase Manager Pro / Update Manual / Troubleshooting]]></description>
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                        <title>Using proxy server for updating</title>
                                    <link>https://www.web-site-scripts.com/knowledge-base/article/AA-00684</link>
                                    <description><![CDATA[<p>If your server with KMP doesn't have direct internet connection, you can still update KMP. You would just need to use your network proxy server. This guide explains how to setup KMP to use proxy server.</p>
<p>Open the <b>/admin/config.inc.php</b> file and find the following lines within it:</p>
<div class="preformatted">
<div class="preformattedContent"><div class="preformattedContent">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 'proxy_url' &nbsp; &nbsp; &nbsp; &nbsp; =&gt; '',</div><div class="preformattedContent">&nbsp; &nbsp; &nbsp; &nbsp; &nbsp; &nbsp; 'proxy_protocol' &nbsp; &nbsp;=&gt; '',</div></div></div><p>
Ask your network administrator for the proxy server type, IP address, and port. Use this information to setup proxy server settings in KMP.
</p><p>For example, if you're using SOCKS proxy, proxy_url and proxy_protocol should be looking similar to this:</p><p></p><div class="preformatted">
<div class="preformattedContent"><div class="preformattedContent">'proxy_url' =&gt; '<span style="background-color: rgb(255, 255, 0);">socks</span>://11.22.33.44:<span style="background-color: rgb(255, 255, 0);">27977</span>',</div><div class="preformattedContent">'proxy_protocol' =&gt; '<span style="background-color: rgb(255, 255, 0);">socks</span>',</div></div>
</div>
<p>if you're using HTTP proxy, then use the following format:</p><p></p><div class="preformatted">
<div class="preformattedContent"><div class="preformattedContent">'proxy_url' =&gt; '<span style="background-color: rgb(255, 255, 0);">tcp</span>://11.22.33.44:<span style="background-color: rgb(255, 255, 0);">8080</span>',</div><div class="preformattedContent">'proxy_protocol' =&gt; '<span style="background-color: rgb(255, 255, 0);">http</span>',</div></div>
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<p><div class="attention">
<div class="attentionHeader">Stick to the format<br></div>
<div class="attentionContent">
<p>
Be sure to use the format of the URL and protocol as shown above, otherwise it won't work.</p>
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<p><br></p><br></p><p></p><br><p></p><p></p>
]]></description>
                                    <pubDate>Tue, 14 Jun 2011 17:49:50 +0000</pubDate>
                                    <guid>https://www.web-site-scripts.com/knowledge-base/article/AA-00684</guid>
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                <item>
                        <title>"Update failed! Can not copy package to stack"</title>
                                    <link>https://www.web-site-scripts.com/knowledge-base/article/AA-00681</link>
                                    <description><![CDATA[<p>You may get this error during KMP updating process.</p><p><img src="http://www.web-site-scripts.com/knowledge-base/admin/media_store/2/AA-00681/cannot-copy-to-stack.png" style="border-right-width: 0px; border-top-width: 0px; border-bottom-width: 0px; border-left-width: 0px; " title="" alt="" border="0"><br></p><p>This means that KMP lacks write permissions to the <b>/admin/update_pool/</b> directory. Simply setup write permissions to this folder and you can resume update process.</p>]]></description>
                                    <pubDate>Mon, 30 May 2011 14:20:51 +0000</pubDate>
                                    <guid>https://www.web-site-scripts.com/knowledge-base/article/AA-00681</guid>
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                        <title>I get a database error when open front-end after update to 5.1.1</title>
                                    <link>https://www.web-site-scripts.com/knowledge-base/article/AA-00408</link>
                                    <description><![CDATA[<p>I get a database error when open front-end after update to 5.1.1.</p>

<div class="preformatted"><div class="preformattedContent">A Database Error Occurred<br>
Error Number: 1064<br>
<br>
You have an error in your SQL syntax; check the manual that corresponds
to your MySQL server version for the right syntax to use near '' at
line 8<br>
<br>
SELECT `lb`.`block_id`, `lbc`.`block_name`, `lbc`.`template` FROM
`tpl_layouts_blocks` AS `lb` JOIN `tpl_blocks` AS `lbc` ON
`lbc`.`block_id` = `lb`.`block_id` WHERE `layout_id` =</div></div>The&nbsp;admin&nbsp;site&nbsp;is&nbsp;still&nbsp;working.<p></p>
<p>To solve this you need to:</p><p></p><ol><li>Login to the admin area</li><li>Go to Customization &gt; Styling and Front-end Settings.</li><li>Select your front-end theme.</li><li>Click "Save".</li></ol><p></p>]]></description>
                                    <pubDate>Mon, 07 Sep 2009 14:00:00 +0000</pubDate>
                                    <guid>https://www.web-site-scripts.com/knowledge-base/article/AA-00408</guid>
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