KnowledgeBase Manager Pro Features List
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KnowledgeBase Manager Pro
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User groups and permissions |
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| Number of user accounts | 1 to unlimited (depends from the license type) | ||
| Unlimited end users (readers) |  |
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| Unlimited number of user groups | |
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| Group-based user permissions | |
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| Flexible and detailed user permissions | |
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| Inheritable user permissions | |
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| Assign users to multiple user groups | |
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| Users can modify own contact details | |
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| Active/inactive users | |
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| Group-based access to functions | |
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| Group-based access to categories | |
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| Group-based access to articles | |
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| Multiple group access to articles/categories | |
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| Public area access modes: free access, headers and structure, login required | |
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| Category/article permissions for authorized public area users | |
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| General operations on data in public area for authorized users | |
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LDAP Integration and Authentication |
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| Microsoft Active Directory | |
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| Novel eDirectory | |
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| Posix Account RFC2307 | |
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| Posix Account RFC2307BIS | |
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| Samba Account | |
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| Other | |
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| Sync Account Details | |
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| Map LDAP Groups | |
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Design |
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| Predesigned styles | |
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| Custom styles | |
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| Integrates into existing website | |
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| Custom rating controls | |
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| Printer friendly version | |
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| RTL front-end templates (for Right-to-Left languages) | |
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General features |
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| Completely web based knowledge base | |
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| Common intuitive UI | |
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| Zero programming hassles | |
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| Cross browser compatibility | |
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| UTF-8 Support | |
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| Multi-lingual | |
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| Online ordering | |
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| Immediate download | |
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| Guided installation | |
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| Full source code provided | |
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| Software updater | |
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| Ajax-powered application | |
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| Google Gears support | |
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User Interface Translations |
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 French |
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 German |
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  Brazilian Portuguese |
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 Hebrew |
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 Spanish |
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 Russian |
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 Turkish |
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 Italian (front-end translation) |
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 Polish (front-end translation) |
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Articles creation and options |
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| Unlimited articles | |
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| Article versions history | |
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| Article versions comparison | |
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| Roll-back to previous article version | |
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| WYSIWYG HTML editor | |
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| Deleted articles recovery | |
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| Articles assigning to multiple categories | |
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| Unlimited categories and sub-categories | |
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| Unlimited category depth | |
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| Related articles | |
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| Automatic related articles | |
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| Meta tags support | |
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| Publish/hide article | |
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| Unlimited article attachments | |
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| Featured articles | |
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| Draft articles | |
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| Ability to save article as draft for further editing | |
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| Ability to resume editing article from draft | |
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| Article cross-editing notifications | |
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| Articles autosaving | |
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| Customizable autosaving interval | |
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| Article templates | |
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| Favorite articles | |
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| Article snippets | |
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| Bulk edit of articles | |
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| Bulk edit of permissions for categories | |
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| Restricted groups column in articles grid | |
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| Spell checking (using browser built-in spell checking function) | |
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| Simple workflow (approval) system | |
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Custom fields |
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| Number of custom fields | Unlimited | ||
| Assign custom fields to multiple knowledge items | |
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| Search in custom fields | |
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| Required custom fields supported | |
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| Public and internal custom fields | |
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Custom field types |
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| Text field | |
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| Text area | |
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| Multi select | |
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| Multi checkboxes | |
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| Radio buttons | |
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| Select list | |
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| Combobox field | |
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| Number field | |
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| Email field | |
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| URL link field | |
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| Date picker | |
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| Date & Time field | |
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WYSIWYG features |
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| Change font face, type, and size | |
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| Styles | |
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| Change text color and highlight color | |
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| Text: bold, italic, underline, strikethrough | |
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| Subscript and superscript text | |
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| Clearing of text formatting | |
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| Paragraphs alignment: right, left, center, and justify | |
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| Paragraph indents | |
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| Headings H1-H6 | |
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| Numbered lists | |
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| Bulleted lists | |
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| Links | |
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| Links to articles | |
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| Email links | |
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| Anchors | |
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| Special characters inserting | |
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| Find & Replace | |
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| Tables (advanced module) | |
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| Images (local, remote, multiple upload) | |
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| Flash (local, remote, multiple upload) | |
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| Video (local, remote, multiple upload) | |
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| HTML source editing | |
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Scheduled publishing |
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| Specify article publication date | |
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| Specify article expiry date | |
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Document import |
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| CSV | |
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| XLS | |
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| Word documents (by copy-pasting) | |
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Publication profiles |
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| Unlimited publications | |
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| Full knowledge base publishing | |
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| Single article publishing | |
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| Auto related articles widget | |
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| Publishing of certain category with or without subcategories | |
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Layout customization |
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| Template management | |
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| Number of customizable layouts | 13 | ||
| Number of customizable blocks | 31 | ||
| Number of customizable snippets | More than 100 | ||
| Commented editable CSS styling code | |
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| Ability to create a custom RTL theme | |
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Publication options |
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| Category tree view in front-end | |
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| Show/hide articles in category tree view | |
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| Show/hide header | |
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| Enable/disable search | |
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| Enable/disable advanced search | |
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| Show/hide articles preview | |
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| Tune articles preview length | |
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| Show/hide quick jump menu | |
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| Show/hide subcategories | |
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| Show/hide articles counter per category | |
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| Show/hide top rated articles | |
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| Show/hide most popular articles | |
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| Show/hide recent articles | |
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| Show/hide top rated articles | |
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| Show/hide “Ask a question” box | |
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| Show/hide RSS syndication icons | |
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| Show/hide category breadcrumbs | |
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| Show/hide comment box | |
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| Enable/disable captcha | |
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| Enable/disable comment premoderation | |
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| Enable/disable articles rating | |
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| Use custom rating controls | |
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| Show/hide attachments | |
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| Enable/disable email subscriptions | |
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| Enable/disable printed version of article | |
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| Show/hide “Add to favorites” button | |
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| Show/hide “Send to a friend” button | |
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| Show/hide article views counter | |
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| Show/hide article creation date | |
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| Show/hide article last update date | |
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| Show/hide article author | |
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| Show/hide article reference number | |
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| Show/hide related articles | |
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| Show/hide auto related articles | |
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| Tune number of shown related articles | |
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| Article URL format customization | |
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RSS content syndication |
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| RSS for top rated articles | |
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| RSS for last added articles | |
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| RSS for most popular articles | |
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| RSS for comments | |
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| RSS for new articles | |
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Front-end search |
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| Simple search | |
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| Advanced search | |
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| Active response (instant question suggestions) | |
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| Search by article reference number | |
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| Search by author | |
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| Search in articles | |
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| Search in comments | |
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| Search by Any Word/All Words/Exact Match | |
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| Natural language full-text search | |
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| Boolean full-text search | |
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| Keyword search | |
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| Ability to select search method | |
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| Optional query expansion for one word search | |
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| Highlighting of keywords in search results | |
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| Back to search results | |
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| Instant search suggest | |
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| Option to search in subcategories | |
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Back-end search |
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| Advanced search | |
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| Category search | |
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| Search filters | |
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| Different sections search | |
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| Multiple sections search | |
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| Full knowledge base search | |
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| Search by Any Word/All Words/Exact Match | |
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| Natural language full-text search | |
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| Boolean full-text search | |
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| Keyword search | |
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| Ability to select search method | |
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| Optional query expansion for one word search | |
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| Highlighting of keywords in search results | |
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| Back to search results | |
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| Preferences for data grids in search results | |
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| Open article if search performed by Article ID | |
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| Instant search suggest | |
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| Option to search in subcategories | |
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Search in attachments |
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| MS Office 2003 Word Documents: .doc, .dot | |
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| MS Office 2003 Excel Workbooks: .xls, .xlt | |
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| MS Office 2003 PowerPoint Presentations: .ppt, .pot | |
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| MS Office 2007 Word Documents: .docx, .docm, .dotx, .dotm | |
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| MS Office 2007 Excel Workbooks: .xlsx, .xlsm, .xltx, .xltm | |
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| MS Office 2007 PowerPoint Presentations: .pptx, .pptm, .potx, .potm | |
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| MS Office 2007 Visio Drawing: .vdx | |
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| Adobe PDF Documents: .pdf | |
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| RTF Documents: .rtf | |
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| TXT Documents: .txt, .htm, .html, .shtml, .shtm, .txt, .php, .asp, .cfm, .cfml, .pl, .cgi, .aspx, .jsp | |
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| Images: .jpg, .jpeg, .tiff, .tif (not images itselves, but meta data) | |
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Email subscriptions |
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| Subscription to new articles | |
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| Subscription to article updates | |
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| Subscription to comments | |
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| Subscriptions can be managed by staff | |
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| Email article to a friend | |
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Feedback |
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| Comments | |
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| Enable/disable article comments | |
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| Enable/disable comments pre-moderation | |
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| Enable/disable anti-bot CAPTCHA | |
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| Enable/disable questions form | |
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| Enable/disable article ratings | |
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| Negative rating requires user comment | |
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Navigation |
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| Most popular articles | |
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| Last added articles | |
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| Top rated articles | |
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| Article reference number | |
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Other features |
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| Mouse-over terms description | |
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| Glossary | |
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| Black words hiding | |
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| SEO tools | |
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| Add to end user favorites list | |
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| View creation date | |
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| View last updated date | |
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| Built-in help system for application area | |
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| Email harvesting | |
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| Rating trends | |
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| Installation via XML API | |
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User interface solutions |
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| Multifunctional dashboard | |
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| Inline edit of category name | |
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| Drag-n-drop category management | |
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| “Quick Add …” panels | |
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| Drag’n'drop grid resizing | |
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| Custom grid properties (columns to display, actions style, group actions style, records per page) | |
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| Tips for main menu items | |
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| Introductory tips for each module | |
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| Remember sidebars’ states and sizes | |
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| Expand/Collapse button for front-end tree and category selector combobox | |
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| Option to disable animation for better performance | |
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Group operations on content |
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| Edit article properties | |
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| Delete (any item) | |
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| Articles copying | |
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| Approve comments | |
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| Decline comments | |
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| Reset rating | |
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| Maximize rating | |
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| Set custom rating | |
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| Cancel subscription | |
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| Deleted articles recovery | |
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| Deleted articles destroing | |
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Statistics |
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| Most viewed articles | |
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| Most rated articles | |
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| Most discussed articles | |
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| Most popular categories | |
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| Most popular search queries | |
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| Most popular failed search queries | |
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| Authors summary | |
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| Articles per author | |
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| Author popularity | |
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Backup system |
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| Backup knowledge base on server | |
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| Downloadable backup files | |
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| Scheduled backups | |
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| Manual backups | |
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| Backups before updates | |
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| Buy now! | |||
Do you have an idea or a feature request? We want to hear from you! You can go to Knowledge Base Manager Pro Ideas and Suggestions Lab and vote for some existing feature requests or add your own feature suggestions.
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