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1. General overview

Author: Edward Hardin Reference Number: AA-00602 Views: 10090 Last Updated: 01/13/2015 03:32 PM 38 Rating/ 4 Voters

This is the first chapter of Knowledgebase Manager Pro User Guide. This chapter gives an overview of how Knowledgebase Manager Pro (KMP) works.

Articles

Articles are your knowledge base's main content portion.  They contain the information that your users see. Whenever you want to add new  information to your knowledge base, create an article containing the  information or update an existing article.

Each article has its own page in your knowledge base, which  can hold text, images, video, animation and other kinds of data. Users can find  articles in a variety of ways: from the knowledge base's front page, from a  category page, or by searching.

In most implementations, a knowledge base article is similar  to an encyclopedia entry. Ideally, it contains all the relevant, available  information on a specific topic. However, you can modify the role of the  article in KMP depending upon the purpose of your knowledge base. By allowing  user comments and user-submitted questions, and setting up groups of users with  different privileges, you can develop a knowledge base that also shares the  characteristics of a community forum, blog, or news source.

You can restrict article availability. KMP allows you to  make an article visible only to certain groups of users.

Categories

Categories group articles. Each of your knowledge base's  articles must belong to at least one category. A list of categories displays on  your knowledge base's front page. When a user clicks a category link, a page  displays listing all the articles in the category.

As well as helping arrange your knowledge base's articles in  a user-friendly way, you can also use categories to restrict article  availability. KMP allows you to make a category visible and editable only by  certain groups of users.

Users

Users are the people who view your knowledge base, provide  feedback, and make administrative decisions and changes.

The degree to which users can make changes to your knowledge  base depends on their access privileges. At one end of the scale, a user may be  able to read only certain articles and make no changes, whereas at the other  end of the scale the superuser ("admin") can change everything about  the knowledge base. Somewhere in between, a trusted user may be able to read,  comment on, write and edit articles - but nothing else.

Groups

User groups define the access privileges of the users that  belong to them. You can configure the types of action that members of each  group can take, as well as the article categories that they can view and edit.

Custom Templates

"Templates" is a collective term for a large  number of objects that control every aspect of your knowledge base's appearance  and functionality.

Your knowledge base's templates are completely configurable.  You can create a custom template by copying one of the basic themes included  with KMP, then edit the code (HTML and CSS) of each template as required.

Feedback

Feedback allows your knowledge base's users to interact with  the knowledge base, article authors, and one another. Users can provide  feedback via comments (short pieces of text, added to the relevant article  page), ratings (votes on whether or not an article was helpful and notes for  article improvement), ask questions (get suggestions while typing a question,  send it to KMP, and forward to specified users and emails).

Subscriptions

Wherever you see the RSS (Really Simple Syndication) logo (in  your knowledge base, users can click the logo to subscribe to an RSS feed for  the relevant section.

Also, user can subscribe to an article or category and get  notified by email about updates (new articles, updated articles, or new  comments - by his choice).

Next chapter: Interface Overview >>


Attachments
User Manual (as of 13 January 2015).pdf 3.7 Mb Download File