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Unable to login and do not get any "wrong password" message

Author: Edward Hardin Reference Number: AA-00489 Views: 6355 Last Updated: 08/10/2010 02:51 PM 0 Rating/ Voters

This usually happens due to misconfiguration of PHP.

PHP saves session information in a certain folder specified by session.save_path directive in the php.ini

  1. Open your php.ini configuration file and find the following option
    session.save_path = "C:\PHP\session"
  2. It must not be commented (must not have a trailing ";" symbol) and it must point to an existing folder. If this folder does not exist, you can create one or change the session.save_path value, so that would point to an existing folder.
  3. PHP must have enough permissions to write to this folder.
  4. Save the php.ini and restart the web server.

Another possible cause of this problem is outdated PCRE, or PCRE without UTF+Unicode support.

  1. Check that you have PCRE installed and that it is of 7.6 version of higher. You can see this on the phpinfo page: