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I've downloaded a software package from member area. It is not a zip file as I expected but some sort of unknown file type that will not open on my computer and is not recognized.

Author: Edward Hardin Reference Number: AA-00378 Views: 3179 Last Updated: 07/28/2009 09:47 AM 0 Rating/ Voters

You have probably downloaded product package using some download software (download manager). It is required to download it using browser built-in file download feature because this process requires authentication and you may get damaged file otherwise.