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How to get an online help

Author: Antony Corsten Reference Number: AA-00281 Views: 7454 Last Updated: 07/17/2009 10:18 AM 0 Rating/ Voters

How to get an online help

1. Have a Pre-Sale question? - Use Live Chat!

The quickest possible way to have answer on your presale question is to contact our sales representative via Live Chat. Sales representatives would be glad to assist you in presales questions from 10am to 10pm (GMT+2, EST+7 Time Zone) 

2. Help Desk - Ticket System and Knowledgebase

Whether you use products, or are just thinking of ordering any of them, welcome to Help Desk. Here you will receive a quick and informative response to your presales questions, as well as qualified help on technical support issues. A member of our Client Support Center will review, answer and publish the answer to your question to your Help Desk account, and you will be automatically notified by email.

Registration allows you to submit technical support requests, and review the history of your questions and support responses. In addition, registered users can report bugs, submit suggestions and request product customizations. Registration is short and easy, and takes only 1 minute.